Frequently Asked Questions
Where can we see the products?
Due to commercial agreements, KÜGERR products are currently only available through well-known internet e-stores. If you are dissatisfied after purchasing a KÜGERR product, please contact us within six months and you can return your purchase, no questions asked, even if you have used the product. The fee you paid will be refunded directly to your account. This is KÜGERR’s satisfaction guarantee.
How do I set the time for automatic shutdown?
Once the clock (or arrow) on the keypad is pressed, the product ventilates your kitchen and turns itself off after 15 minutes. There is no option to increase or decrease the time.
The "C" mark is lit up on the product display panel. What should I do?
The “C” (Clean) mark is the filter cleaning warning. It’s time to clean your filters. You can wash your filters directly in the dishwasher. After reinstalling the cleaned filters, turn the product back on and press and hold the power button for 5-6 seconds. The system will reset itself.
Do you have a ductless/carbon filter option?
All KÜGERR models offer ductless capability, thanks to the option of silent nano-carbon filters. Ductless functionality brings freedom to your kitchen. Since the ductless option doesn’t require a connection to your home’s exterior, you have more flexibility in kitchen design. Unlike ordinary carbon filters, silent nano-carbon filters—specially designed for KÜGERR Cooker Hoods—provide superior silence during ductless use by emitting up to four times less noise than ordinary carbon filters. Moreover, KÜGERR’s silent nano-carbon filters are cost-effective; washing the filters by hand on a recommended schedule allows the filters to last up to 24 months. Routine filter cleaning and replacement are necessary for your cooker hood to perform optimally. If you choose to use your KÜGERR cooker hood without a duct connection, please make sure to order silent nano-carbon filters specifically designed for KÜGERR Cooker Hoods.
PLEASE NOTE: As a general comparison for all cooker hood brands, keep in mind that ducted cooker hoods demonstrate higher performance in ventilating odors compared with ductless cooker hoods.
What about suction power?
Although the suction power of each model is similar, there may be slight differences. Please check the products page for exact suction values of all models.
What are decibel levels?
It’s not easy for the average consumer to correctly interpret the decibel/noise issue.
For example, although there is a slight numerical difference between 45 and 48 decibels, there is double the difference in terms of actual noise levels.
For this reason, our introductory video offers consumers a live demo of noise levels they can expect at home at the various operating stages.
Additionally, some companies (even widely recognized brands) write misleading numbers about their sound levels by using regulation loopholes.
Approach reported decibel numbers with suspicion.
KÜGERR Hoods have deep silence modes in levels 1, 2, and 3.
The 5th stage is turbo mode, where the product reaches approximately 1,000 cubic meters.
The lowest and highest sound levels of each model can be found in each product’s accompanying datasheet.
How do KÜGERR hoods score on energy efficiency?
Thanks to its patented technology, KÜGERR hoods operate with energy savings of up to 50% compared to hoods operating with ordinary engines.
All KÜGERR products maintain at least Class A Energy Savings.
Why do some models have high price differences while the specifications are almost the same?
While specifications for some models are nearly identical, price variation may still occur. This could be due to promotional pricing, agreements with various online vendors, and/or country-specific pricing regulations.
Can the filters be washed in the dishwasher?
Yes. The filters are dishwasher-safe.